Privacy Policy

1. Introduction

OVAccess respects your privacy and is committed to protecting your personal information. This Privacy Policy describes what data OVAccess collects, how it is used, with whom it is shared, and what rights you have.

2. Purpose of this Policy

This Policy is provided to explain how OVAccess processes personal data when you visit the website, create an Account, use the Service or contact support. It is an informational notice and does not make consent the legal basis for every processing activity. Where consent is required, we request it separately and you may withdraw it at any time.

3. Data, Purposes and Legal Bases

Depending on the features you use, we may process:

  • Account and contact data, including name, date of birth, address, email and phone number, to create and administer your Account, provide support and communicate about the Service. The legal basis is performance of the agreement and, where applicable, our legitimate interests in operating and supporting the Service.
  • Identity, payment and verification data, including identification documents, payment-method ownership information and source-of-funds information where required, to process transactions, protect accounts, prevent fraud and satisfy applicable requirements. The legal basis is performance of the agreement, legitimate interests in security and fraud prevention, and compliance with applicable legal obligations.
  • Betting, balance and transaction data to provide account-access and balance services, display history, investigate errors and handle requests. The legal basis is performance of the agreement and our legitimate interests in maintaining accurate records and resolving disputes.
  • Support communications to answer requests, investigate incidents and maintain service records. The legal basis is performance of the agreement and our legitimate interests in support, security and dispute resolution.
  • Technical and usage data, including IP address, approximate location, device, browser, logs and security events, to secure, operate, diagnose and improve the Service. The legal basis is our legitimate interests in security, reliability and product improvement; optional analytics relies on consent where required.
  • Marketing preferences and contact data to send newsletters or promotional messages only where permitted. The legal basis is consent or another basis permitted by applicable law, and you may opt out at any time.

4. Data Sharing and Disclosure

We may share your data with:

  • our partners and service providers (e.g., payment systems);
  • law enforcement or regulatory authorities upon legal request;
  • in cases of suspected fraud or match-fixing;
  • in the event of merger, sale, or corporate reorganization;
  • third parties — only with your consent.

5. Cookies

We use essential cookies for authentication, security and remembering your privacy choice. Optional analytics and functional technologies are disabled until you consent. You can review the services, storage periods and change your choice at any time in our Cookie Policy.

6. Links to Third-Party Sites

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

7. Contests and Surveys

Participation in contests or surveys on the site is voluntary. We may request additional personal information for this purpose.

8. Data Retention

We retain your data as long as necessary to provide services and comply with legal obligations (including AML regulations). After account closure, data may be retained in accordance with legal requirements.

9. Data Security

We apply standard security measures, including SSL encryption. However, we cannot guarantee absolute security of data storage and transmission.

10. Your Rights

Depending on your country and the applicable law, you may have the right to:

  • request access to and a copy of your personal data;
  • correct incomplete or inaccurate data;
  • request deletion or restriction of processing where applicable;
  • receive certain data in a portable format;
  • object to processing based on legitimate interests;
  • withdraw consent at any time for processing based on consent, without affecting earlier lawful processing;
  • opt out of marketing communications; and
  • lodge a complaint with the competent data-protection authority.

Some requests may be limited where data must be retained for security, transaction records, dispute resolution or legal obligations. We may ask for information needed to verify your identity before completing a request.

11. Changes to the Privacy Policy

We may update this Policy from time to time. The current version and its last-updated date are published on this page. We recommend reviewing it periodically.

If you have any questions, please contact us at: support@ovaccess.com

Last updated: 5 October 2026.